Refund Policy

At Lights N Beyond, we are dedicated to providing you with a delightful shopping experience, and your satisfaction is our top priority. Our return and refund policy is designed to make your shopping journey hassle-free while ensuring fairness for both you and our sellers. Please carefully read and understand our policy.

Product Authenticity: We guarantee that all Lights N Beyond products are brand new and 100% genuine.
Return Coverage: Our return policy covers instances where the product is ‘damaged,’ ‘defective,’ or ‘not as described’, or ‘quality issues’ (No question asked return policy)

Normal Returns: For regular returns, where the product is neither defective nor damaged, the buyer is responsible for both the outbound and return shipping costs. This helps protect the interests of our sellers.

Time Frame: Lights N Beyond offers a straightforward and convenient 7-day return policy (no-questions-asked return policy). You can initiate a return within 7 days from the date of delivery.
Conditions for Returns and Exchanges

To ensure a smooth return or exchange process, please adhere to the following conditions:

All returned items must be unwashed and unused.
Items must be returned in their original packaging with all tags intact. Items without tags will not be accepted.
Lights N Beyond reserves the right to conduct a thorough quality check before issuing a refund or processing an exchange.
Items that do not meet these conditions will not be accepted, and no refunds will be provided.

The following items are not eligible for returns or exchanges:

Made-to-order or custom products.
Products are designated as non-returnable on the product page.
Products returned without their original packaging, freebies, or accessories.
Products damaged due to misuse.
Cash-on-delivery (COD) orders (eligible only for credit note/voucher, not refund).
Products that have already been exchanged once.
Products received in a condition different from what was originally shipped.
Defective or Damaged Products

If you receive a defective or damaged product, please follow these steps:

Notify us within 24 hours of receiving the goods by emailing us at info@lightsnbeyond.com, and attaching pictures and a brief video showing the defect.

To initiate a return, follow these steps:

For non-defective returns, the buyer must take a picture and create a short video of the product, attaching both in the Return Section of the product within 1 day of receiving it. Exceptions will be considered on a case-by-case basis.
You can also initiate a return by emailing us at info@lightsnbeyond.com We will guide you through the process.

Shipping fee and Money handling Charges for any product is non-refundable
(All prices listed for our products are inclusive of shipping charges and taxes, unless otherwise stated.)
All returned products should be undamaged and in the same condition in which they were delivered
We aim to process all refunds within 5- 7 days of receiving and inspection of product.

Thank you for choosing Lights N Beyond for your shopping needs!